Cancellation Policy
General
The cancellation policy is effective for all vacations crafted by Jiris Holidays from 01 September 2019. Jiris Holidays customers eligible for refunds will receive the refund amount within 90 working days from the date of cancellation or when the supplier(s) processes the refund, whichever is later. For refunds related to on-trip cancellations, customers will receive the refund amount within 90 working days from the date of their return or when the supplier(s) processes the refund, whichever is later. For queries/clarifications, please reach out to talkto@jirisholiday.com .
- The Refund amount depicted is subjected to change based on international exchange rates , refunds received from suppliers and payments received from customers till date. Any change in refund amount will be communicated to customers by their respective account owners.
Flights
- On cancelling flights marked as “Non-Refundable” on the final travel vouchers, customers will be eligible for a zero refund.
- For Flights marked as “Refundable” on the final travel vouchers, customers will receive a refund as per the details mentioned under the “Cancellation Policy” section of the product and also in the final itinerary shared over the email.
- The total refunds for flights may include components which vary as per the international exchange rates.
- Jiris Holidays will not be responsible for grounded/cancelled/delayed flights. Any cancellation requests for these flights will have to be placed with the respective airlines. Realization of refunds would be subject to processing by the respective airline carrier.
- The onus is on the customer to ensure that his/her passport has a minimum of 1-year validity and is in good condition. Jiris Holidays is not liable to refund a customer who is not allowed to board the flight because of invalid passports (validity expired, damaged passports).
- Customers are expected to reach the airport ahead of their boarding time (at least 2 hours prior to boarding time). Jiris Holidays is not responsible to refund customers (for cases wherein airport transfers are not planned by us) who miss their flights owing to delayed arrival at the airport.
- For cases wherein airport transfers are planned by Jiris Holidays, flight cancellations due to delayed transfers owing to unforeseen circumstances specific to a region will not be borne by Jiris Holidays.
- Details about baggage limitations (cabin and check-in) will be furnished as part of the final travel vouchers. Additional costs owing to breached baggage limits will have to be paid by the customer at the time of check-in.
- Certain flight carriers (LCC like Ryanair, Vueling, Voltea etc.) have a mandatory web check-in policy. Failure to comply with this could result in an additional cost to be paid at the airport. Jiris Holidays is not liable to refund customers in such circumstances.
- Jiris Holidays will set meal preferences for customers with airline carriers upon request. However, Jiris Holidays has no control over the availability and quality of meals served on the flight. This will be controlled completely by the airline carrier.
Hotels
- On cancelling hotels which have been marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
- For hotels which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
- The total refunds for hotels may include components which vary with international exchange rates.
- While Jiris Holidays strives to provide the best hotels with world-class amenities, we cannot be held responsible for factors such as hotel staff behaviour, cleanliness and quality of accommodation. Additional costs owing to on-trip room upgrades and additional amenities will be borne by the customer. All hotels changed on-trip (Hotels booked per itinerary cancelled and new hotels booked) will entail a 100% cancellation fee.
- Entertaining early check-in or late check-out requests is solely based on the discretion of the hotel. Jiris Holidays will not be able to process cancellation requests owing to non-availability of these requests.
Activities
- On cancelling activities marked as “Non-Refundable” on the final travel vouchers, the customer will be eligible for a zero refund.
- For activities, which have been marked as “Refundable” on the final travel vouchers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
- The total refund for activities may include components which vary with international exchange rates.
Transfers
- For all transfers, refunds and their timelines will be applicable as mentioned under the “Cancellation Policy” section of the product and in the final itinerary shared over email.
- The total refunds for transfers may include components which vary with international exchange rates.
Visa & Insurance
- Jiris Holidays acts as a facilitator for processing Visa applications. We will guide customers on Visa formalities & Visa documentation for specific destinations. The discretion to grant/reject Visa rests solely with the concerned embassy and Jiris Holidays will not be responsible for rejection of any applications. The visa fee is non-refundable in case of rejected visa applications.
- While we strive to provide a seamless Visa experience to the customers, Jiris Holidays will not be held responsible for unforeseen changes to Visa formalities levied by the embassy during the document submission and processing phase.
- Insurance once applied is subject to 100% cancellation fee and is non-refundable.
Our happy travelers
The trip to Sikkim was an exceptional experience for the team. The stunning views of Nathu La Pass and the Indo-China border left everyone in awe. The curated itinerary was well-balanced, combining scenic viewpoints, streets, lakes, and monasteries accessible by car with sufficient rest days and cultural interactions, which enhanced the overall enjoyment.
Jiris holidays was one of the best decisions we ever made! Our honeymoon was a total bliss! They were available 24*7 to guide us through any kind of smallest inconveniences and we sure are a customer for life! (* Already making plans for our next trip with them ????)
I have visited oxyfarm resort with family for a small staycation.I should say that they have amazed us with exellent hospitality and service. Resort located in a very beautiful place surrounded by tea leaves plantation and deep forest. They have independed villas according to the people strength. They have taken extra care to assure the hygeine in Each villas with all the ameneties provided. i must say about the food which is awesome with a dedicated person to attend throughout the meal/breakfast/dinner time. They have a wide range of facilities to conduct games and fun activities followed by campfire. We had a good time there and sure its gonna be a regular stop point in our future trips. Thank you so much.
I must start off by saying that I am surprised the way the whole trip was planned by you during our stay at Coorg wilderness Resort from 1st Oct to 4 Oct 2020, As this was our first experience with a travel agent we still went ahead as we were convinced by the way the whole process was handled, We would like to start thanking you from the point where you helped us finalize the property which would suit us( since we were traveling with our kid ) , the transaction, the followups you have made, those extra efforts Ms.Jinisha has put to know if we started and what time we would reach the property which actually helped us for an effortless check-in. The attention to detail in this case when we actually mentioned we were taking this break for our anniversary during our initial conversation and you managed to surprise us with a cake which was just perfect. We would surely recommend to our near and dear ones & wish you the best. With this spirit of yours, we are sure you will scale the new heights
Initially, I was sceptical for planning my vacation through a tourist organization as I used to plan my vacation all by myself, especially during these tough times. This time I decided to give it a try. I have planned for Coorg and Chickmagalur (Karnataka). JIRIS holiday has absolutely nailed it. You guys have crafted my holiday plan with care!! I travelled with my elderly parents and my toddler son. The rooms were absolutely neat and the property were really amazing. Everyone in my family enjoyed it to the core which includes my driver. Especially the food at both the places were impeccable. During this pandemic, the hotels have followed all the safety protocols. Special mention to people at IBNII Springs. They took utmost care for us especially the kid. Thank you for the timely follow up to ensure that we are doing good. Thank you once again, Jinisha and Richin for arranging such a wonderful vacation. Best, Vivek & Family
It was a pleasant & wonderful stay organised by JIRIS HOLIDAY at Wayanad Village Resort.You have meticulously taken down all our concerns and suggested us the best stay which met all our requirements. Thanks a lot for making our stay so pleasant.I had a wonderful quality time with my family after a long time.
I would like to share my feedback with you regarding the trip to Dharamshala. We are really happy, surprised and satisfied with the trip. This is the most i can say because, the way you guys organized the trip was just perfect and I really don't have words to speak about it. From the beginning of the trip to the end of the trip, we just had fun which was all because of you. We never got a chance to think about anything else except fun. This would be the perfect vacation for us. Starting from the vehicle,hotels,your surprise for our anniversary,the places, everything was just beautifully organized and well co-ordinated. We would really appreciate your work and commitment. Lastly, Thank you soooooooo much for the wonderful memories you have given us. We are very much eager to plan another trip with you guys soon.Thank you once again. With Regards, Kishen Katta & Tanmai Nekkanti
I came to know about JiRis Holidays through one of my friends. He had suggested me after he went for a vacation through JIRIS. Initially we were little skeptical and worried to go through a thrid party since we always book directly and was also hesitant since it is the pandamic time. But once we contact Jinisha, she suggests you the places according to our budget and also gives good offers if we go through JIRIS .They also assured that the hotel takes good precautions for the covid 19. We had been to coorg wilderness resort through JIRIS and i can't thank them enough for it. We had a memorable and pleasant stay. It was truly the best vacation I ever had in my life and am happy that we came to know about JiRis Holidays. They are truly the best travel buddies from the time you book through them to the time you reach home back from your vacation. It was very well co-ordinated. Kuddus to JIRIS. You guys rock.
Thanks a lot for hosting a wonderful trip. It was indeed awesome everything was so well organized and seriously appreciate every effort taken by you to make us comfortable ? looking forward to another trip soon with you
I am immensely happy to write a feedback and to share my booking experience with jiri’s holiday . We are undoubtedly happy and satisfied. We really enjoyed the trip. It was well organized by you even at the time of COVID. Resort was really a sublime place for honeymoon couples and family too. Any age group people would have a good and peaceful time there. accommodations were awesome the rooms you prefer for us was fantastic we really had a very great time and the ambience in and out were stupendous . food were excellent and especially seafood were extremely pungent . Both the vythiri haven and treehouse experience were so good.On the whole we would like to Travel again with jiri’s holiday in future and we would definitely recommend Jiri’s holiday trip planning. We appreciate your organization and thank you for being a wonderful trip organizer and made honeymoon trip a memorable one at reasonable rates.
The Coorg trip was one of the best memory of 2020 for us ,and i am really glad i chose Jiris Holidays for it.. i can not say Thank-you enough !! Right from the begining to the end the entire process was made very easy and comfortable. Be it finding the place or the surprises to be planned, especially with Covid around everything was completely taken care with utmost priority to the safety first.. Cant wait to plan the next trip with u guys !!!
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